Maintenance

Maintenance & Repair Requests

Keeping your home safe, comfortable, and in good condition is our priority. Submit a request online or contact our office for assistance.

Residents may request maintenance service in one of the following ways:

Submit an online maintenance request form

Call our office at (325) 752-6522

Visit our office during business hours

We encourage residents to submit requests as soon as an issue occurs to help prevent further damage.

Use the form below to report non-emergency maintenance issues in your unit. Please include as much detail as possible so our maintenance team can assist you quickly.

Common Requests Include

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Plumbing leaks or clogs

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Electrical problems

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Door, window, or lock issues

Contact

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Heating & A/C issues

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Appliance repairs

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Pest concerns

Certain issues require immediate attention. Please contact us right away if you experience:

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No heat during cold weather

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No air conditioning during extreme heat

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Major water leaks or flooding

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Electrical hazards or power outages

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Gas odors

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Broken exterior doors or locks affecting security

After-Hours Emergency

Mike — after-hours emergency line

Karen — after-hours emergency line

If the situation is life-threatening, call 911 first.

Residents are responsible for:

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Keeping units clean and sanitary

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Reporting problems promptly

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Preventing damage

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Disposing of trash properly

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Notifying staff of safety concerns

Damage caused by neglect or misuse may result in repair charges.

We strive to respond to all maintenance requests as quickly as possible.

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Emergency requests: immediate response

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Urgent repairs: within 24–48 hours

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Routine requests: 3–5 business days

Response times may vary depending on parts availability and weather conditions.

Need Help With a Repair?

We're here to help keep your home safe and comfortable.